MONDAY, JANUARY 27, 2020
| 8:00 am–11:30 am | Arrivals | |
| 11:00 am–5:30 pm | Registration | Foyer |
| 11:30 am–12:15 pm | Lunch | Americana |
| 12:15 pm–2:10 pm | General Session | Illumina Theater |
| 2:10 pm–2:30 pm | Break | |
| 2:30 pm–4:00 pm | General Session: Roadmap | Illumina Theater |
| 4:00 pm–5:15 pm | Breakout: Repair Breakout: Insurance Breakout: Support & Service |
Illumina Theater Americana Chronicle |
| 5:30 pm–6:30 pm | Awards Ceremony | Illumina Theater |
| 6:30 pm–8:30 pm | Celebration Dinner Reception | Farmer & The Seahorse |
TUESDAY, JANUARY 28, 2020
| 8:00 am–12:30 pm | Registration | Foyer |
| 8:00 am–9:00 am | Breakfast | Americana |
| 9:00 am–10:00 am | General Session: Customer Presentation | Illumina Theater |
| 10:00 am–12:30 pm | Breakout: Repair Breakout: Insurance Breakout: Support & Service |
Illumina Theater Americana Chronicle |
| 12:30 pm | Grab and Go Lunch and Departures | Foyer |
| 12:30 pm–3:30 pm | Breakout: CAT Team Meeting (Becky Evans) | Airstream |
| 12:30 pm–5:00 pm | Breakout: Support & Service (Tom Martin) Breakout: Sales (Brian Moss) |
Chronicle Americana |
*Agenda subject to change.