Conference Highlights

Enjoy Conference Highlights and Links to Presentations Below.


Mitchell Keynote: Mitchell President and CEO, Alex Sun, takes a look at current and emerging technology and social trends and explores the potential impact and opportunities they may bring to the insurance industry.

Watch Now

Trends Keynote: John Gerzema, CEO, Bav Consulting

Author, strategist and speaker, John Gerzema, takes a look at how changing social conventions are affecting everything from consumer demand to leadership style and explains how leading-edge companies are responding.

Watch Now Click to Download

General Sessions

Customer Panel—Managing Technology Transformation: Three of Mitchell’s clients join Alex Sun on the stage to share key learnings from their recent technology transformations.

Moderator: Alex Sun, President and CEO, Mitchell

  • Michele Dufresne, AVP-Workers Compensation Claims, Sentry Insurance
  • Christine Martin, Vice-President, Customer Service & COO, Manitoba Public Insurance
  • Eric Smith, SVP Chief Operations Office and CIO, Berkley Medical Management Solutions

Coming Soon

Smarter Solutions Panel: A panel of Mitchell product and solution executives introduce our company-wide focus on Smart Solutions to help our clients make better informed decisions at key points in lifecycle of a claim.

Quantum leaps in artificial intelligence such as deep learning are unleashing a new era of prescriptive analytics. But training the machines takes real world expertise. You must ask the right questions to get the most meaningful answers.

Expert Sessions

New Guidelines for Prescribing Opioids-Keeping your Claimants Safe


Three Tech Trends that Matter Now: Cloud, Security and User Experience

Read More

Mobile Vision for Connecting to the Consumer


Auto Physical Damage Sessions

The most valuable part of the conference for me was seeing the new APD estimating solution—it’s a very powerful tool as long as you have connectivity—and the APD parts locater solution. The machine learning and AI discussions were also extremely fascinating, and I am looking forward to how usage expands.

Smarter Solutions- APD Analytics and the Mitchell Roadmap




Expert Parts and Estimating-What’s Available and What’s Coming Soon

Casualty Solutions Group

The Competitive Advantage of Market Value Pricing (MVP) and Charge Validation Analysis (CVA)



Taking the Pain Out of Third Party Claims—How to Streamline Processes and Cut Costs



The New DecisionPoint—Something You Already Love, Better


Best Practices for Simplifying Complexity, Improving Efficiency, and Cutting Costs—the SmartAdvisor 8:0 Advantage



Meeting the Demand for Data— Reporting, Operational Dashboards, and Advanced Analytics



P&C Industry Trends and Compliance Advisory Forum


The breakout session with Michele Hibbert-Iacobacci, Ed Olsen and Karen Ritchie had tons of excellent information. Susan Englehart was easily the most engaging speaker for all of CSG. Susan’s presentation material was a great overview and her presentation style was fabulous.

Event Photos