Speakers & Sessions

“I like the leadership seminars.  Most valuable, though, are the breakout sessions.”

 

General Session Speakers


Alex Sun joined Mitchell in 2001 and currently serves as the company’s President and Chief Executive Officer, guiding the company’s strategy and day-to-day operations. Prior to this appointment, Alex served as President and Chief Financial Officer until 2008. With a vision for serving the broader claims technology needs for the Property and Casualty claims and collision repair industries, Alex has led the company’s expansion to achieve unparalleled breadth of technology, connectivity, and information service offerings.

Prior to joining Mitchell, Alex served as the Chief Financial Officer and Vice President of Finance and Administration for an enterprise software company (now part of The SAS Institute), with oversight of worldwide finance, legal, human resources, information systems, and facilities. Alex also spent approximately ten years with Merrill Lynch & Co., finally serving as Vice President in the Investment Banking Division, where he was responsible for providing corporate finance and strategic advisory services to financial services companies.

Read the latest interview from our President & CEO.

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John  Gerzema  is  a  pioneer  in  the  use  of  data  to  identify  social  change  and  help companies  anticipate  and  adapt  to  new  trends  and  demands.  An  author,  strategist, speaker and consultant, his various books have appeared on the best seller lists of The New  York  Times,  Wall  Street  Journal,  USA  Today,  Fast  Company,  The  Washington Post, Bloomberg Business Week, The WEEK Magazine and many others. A frequent analyst  on  television  and  radio  John’s  TED  talks  have  been  viewed  by  hundreds  of thousands of people.

He has written for publications like Harvard Business Review, Inc. Magazine,  WIRED,  Forbes  and  McKinsey  Voices  on  Society.  John’s  writing  was included among “The Fifty Classic Management Articles of The Decade” by Strategy & Business,  and  his  research  has  been  presented  at  The  World  Economic  Forum and cited  in  publications  like  The  Journal  of  Consumer  Psychology and  Marketing Management textbook.

Read the latest article from our keynote speaker on future industry trends.

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Breakout Sessions


Expert Sessions

Three Tech Trends that Matter Now

To be successful in today’s competitive market, business and technology strategies must be tightly aligned. And separating the technical hype from the real trends that will impact your ability to compete is easier said than done! In this session, Mitchell technology leaders break down three important tech trends that should matter to all business leaders today—information security, cloud infrastructure and user experience. Using examples from companies we’re all familiar with—Facebook, Twitter, Uber, etc.—we’ll explain what you need to know, take a look at our own practices and progress, and share some ways that Mitchell and our customers can more closely partner as we all face today’s technology challenges.

New Guidelines for Prescribing Opioids—Keeping Your Claimants Safe

Opioid prescriptions are the largest driver of pharmacy costs in the P&C industry,. With and with one person dying every 19 minutes from prescription drug abuse in the U.S., the CDC has recently issued prescribing guidelines. If these guidelines were to be enforced through regulation, how might they impact system stakeholders—the injured experiencing pain, prescribing physicians, insurers, PBMs and managed care providers? In this session, we’ll discuss what the post-the CDC guidelines’ impact onto the industry and recommend innovative ways to integrate them into a holistic claims process that keeps your claimants safe and gets them back on the road to health.

Vision for Connecting to the Consumer – Mobile FNOL and Consumer initiated Photo Based Estimating

More than 50% of auto claims fall into a low severity classification, defined as $2500 or less. With the high staffing and operational costs for adjudication and field-written estimates, claims managers continue to explore the most cost-effective ways to handle low severity claims, which has created a strong market need for innovative alternatives. The Mitchell team will lead a session on new ways Insurers can have their customers complete the claim lifecycle entirely online, increasing customer satisfaction and lowering costs.

Auto Physical Damage

Smarter Solutions: APD Analytics and the Mitchell Roadmap

Not only were a record 17 million vehicles added to U.S. parking lots in 2015, the average age of a vehicle on the road in the U.S. hit an all-time high. Similar trends are being felt in Canada and Europe. Despite the increase in accident avoidance systems on vehicles, our industry is seeing a rise in accident frequency. In this unique session, Mitchell’s industry analytics Nate Raskin will profile the industry’s ever-changing landscape, with a focus on the numbers. Using analytics as a backdrop, Mitchell’s new APD General Manager, Debbie Day, will illustrate Mitchell’s key roadmap decisions and how these trends are driving Mitchell solutions.

The top APD Trends that Will Impact Your Business–Industry Roundup

We’ve surveyed the experts for Auto Physical Damage trends that will impact Mitchell customers in 2017 and beyond. For this Mitchell-hosted session, we’ve recruited key partners to share their perspectives on four trends. The trends include: 1) the future of claim systems, like consumer self-service/mobile first notice of loss, 2) the changes and impact of OE materials and certification programs have on insurers and repairers, 3) claims cycle time and repair management and 4) expert systems and machine learning applied to claims.

Expert Parts and Estimating: What’s Available and What’s Coming Soon?

In May 2016, Wired Magazine declared, “Soon We Won’t Program Computers. We’ll Train Them like Dogs”. Simultaneously, the biggest technology companies in Silicon Valley are aggressively pursuing advanced computing solutions like machine learning. In the APD claims world, terms such as parts bundle selection and procurement, predictive and photo-based estimating, and improved cloud capabilities continue to emerge. In this session, Mitchell will explore and share its consolidated vision for a new generation of expert systems.

Auto Casualty Solutions

Taking the Pain Out of Third Party Claims—How to Streamline Processes and Cut Costs

The costs to settle third party claims have increased by approximately 12 percent in the past five years. In addition, many expert systems just don’t support these claims, resulting in a process that’s expensive for insurance companies and labor intensive for process adjusters. In this session, we will explore the trends behind the rising costs, discuss the impact on the industry, and show how Mitchell’s comprehensive set of third-party solutions can help you streamline processes and reduce costs from first notice of loss through settlement.

The New DecisionPoint: Something You Already Love, Better

Auto casualty claim costs are on the rise—PIP paid claim costs have increased about 9 percent in the past five years. A company that isn’t maximizing the automation of its medical bill review process is losing out on cost-containment opportunities. In this session, we’ll discuss best practices in medical bill review and how to better contain costs, improve end-to-end processing, and increase adjuster efficiency using DecisionPoint 9.0. We’ll take a close look at new operational reports, Sentry rule improvements, low-touch processing capabilities, alternate pricing options, and provider network updates, all in the interest of reducing claims management costs and increasing efficiency.

Best practices for simplifying complexity, improving efficiency, and cutting costs—the SmartAdvisor 8.0 advantage

Each year, claims management becomes increasingly complex. At the same time, carriers, TPAs and managed care organizations are under pressure to operate more efficiently and reduce costs. A recent study suggests that effective automation can reduce time spent tracking bills by 75 percent. In this session, we’ll discuss the trends that are driving complexity, best practices for operating more efficiently and economically, and how SmartAdvisor 8.0 delivers the visibility into operations you need to optimize your organization’s performance. We’ll also cover key new product offerings that reduce costs and improve automation, an update on our latest compliance initiatives, and what you can expect from the SmartAdvisor platform in the future.

Meeting the Demand for Data—Reporting, Operational Dashboards, and Advanced Analytics

Insurance companies lose $5.6 billion to automobile claim fraud and even more—$7.2 billion—to workers’ compensation fraud each year. Now, more than ever, insurance companies must reduce fraud, waste, and abuse, and gain efficiencies—and reporting and analytics are key. In this session, we’ll review the factors driving the need for advanced data analytics and give an update on the latest DecisionPoint, ClaimIQ, and SmartAdvisor reporting, operational dashboard capabilities, and embedded data and clinical analytics. In addition, we’ll take a look at early, proof-of-concept case studies in advanced analytics for provider insights as well as other predictive analytics use cases currently under development at Mitchell.

P&C Industry Trends and Compliance Advisory Forum

Approximately 390 auto accidents or work-related injuries or illnesses occur every hour. In addition, regulatory compliance changes are growing increasingly complex, affecting how medical bills are paid. Understanding bill review, provider charging patterns, and geographical differences is an important step in developing a solid medical management and bill review process. In this session, we’ll take a look at national key performance indicators that have resulted from ICD-10 and accountable care implementations as well as state-by-state industry severity trends. We’ll review noteworthy legislative changes that affect bill review and—with help from our expert panel—demonstrate how Mitchell deciphers complex regulations into bill review applications. We’ll also cover our renewed customer feedback process and real-time delivery of compliance information.

New Guidelines for Prescribing Opioids—Keeping Your Claimants Safe

Opioid prescriptions are the largest driver of pharmacy costs in the P&C industry. With one person dying every 19 minutes from prescription drug abuse in the U.S., the CDC has recently issued prescribing guidelines. If these guidelines were to be enforced through regulation, how might they impact system stakeholders—the injured experiencing pain, prescribing physicians, insurers, PBMs and managed care providers? In this session, we’ll discuss the CDC guidelines’ impact on the industry and recommend innovative ways to integrate them into a holistic claims process that keeps your claimants safe and gets them back on the road to health.

The Competitive Advantage of Market Value Pricing (MVP) and Charge Validation Analysis (CVA)

Traditional network discounts often leave room for additional cost containment opportunities. Specialty services like charge validation analysis and market value pricing services can provide much deeper discounts—averaging about a 65 percent reduction on each bill. These services can help workers’ compensation carriers, third party administrators and other payors address the challenges associated with the rising cost of inpatient hospital bills. The traditional ‘networks first’ approach to cost containment has evolved over time to include MVP and CVA, which provide payors access to greater discounts permitted by state-specific payment standards. In this session, we’ll take an in-depth look at how these products work to provide reasonable payment recommendations, and have an open discussion about the perception of ‘noise’ around the products. We’ll include actual numbers in each state and examples of how some payors are using the products to achieve a competitive advantage.

Workers' Compensation Solutions

Best practices for simplifying complexity, improving efficiency, and cutting costs—the SmartAdvisor 8.0 advantage

Each year, claims management becomes increasingly complex. At the same time, carriers, TPAs and managed care organizations are under pressure to operate more efficiently and reduce costs. A recent study suggests that effective automation can reduce time spent tracking bills by 75 percent. In this session, we’ll discuss the trends that are driving complexity, best practices for operating more efficiently and economically, and how SmartAdvisor 8.0 delivers the visibility into operations you need to optimize your organization’s performance. We’ll also cover key new product offerings that reduce costs and improve automation, an update on our latest compliance initiatives, and what you can expect from the SmartAdvisor platform in the future.

Meeting the Demand for Data—Reporting, Operational Dashboards, and Advanced Analytics

Insurance companies lose $5.6 billion to automobile claim fraud and even more—$7.2 billion—to workers’ compensation fraud each year. Now, more than ever, insurance companies must reduce fraud, waste, and abuse, and gain efficiencies—and reporting and analytics are key. In this session, we’ll review the factors driving the need for advanced data analytics and give an update on the latest DecisionPoint, ClaimIQ, and SmartAdvisor reporting, operational dashboard capabilities, and embedded data and clinical analytics. In addition, we’ll take a look at early, proof-of-concept case studies in advanced analytics for provider insights as well as other predictive analytics use cases currently under development at Mitchell.

P&C Industry Trends and Compliance Advisory Forum

Approximately 390 auto accidents or work-related injuries or illnesses occur every hour. In addition, regulatory compliance changes are growing increasingly complex, affecting how medical bills are paid. Understanding bill review, provider charging patterns, and geographical differences is an important step in developing a solid medical management and bill review process. In this session, we’ll take a look at national key performance indicators that have resulted from ICD-10 and accountable care implementations as well as state-by-state industry severity trends. We’ll review noteworthy legislative changes that affect bill review and—with help from our expert panel—demonstrate how Mitchell deciphers complex regulations into bill review applications. We’ll also cover our renewed customer feedback process and real-time delivery of compliance information.

New Guidelines for Prescribing Opioids—Keeping Your Claimants Safe

Opioid prescriptions are the largest driver of pharmacy costs in the P&C industry. With one person dying every 19 minutes from prescription drug abuse in the U.S., the CDC has recently issued prescribing guidelines. If these guidelines were to be enforced through regulation, how might they impact system stakeholders—the injured experiencing pain, prescribing physicians, insurers, PBMs and managed care providers? In this session, we’ll discuss the CDC guidelines’ impact on the industry and recommend innovative ways to integrate them into a holistic claims process that keeps your claimants safe and gets them back on the road to health.

The Competitive Advantage of Market Value Pricing (MVP) and Charge Validation Analysis (CVA)

Traditional network discounts often leave room for additional cost containment opportunities. Specialty services like charge validation analysis and market value pricing services can provide much deeper discounts—averaging about a 65 percent reduction on each bill. These services can help workers’ compensation carriers, third party administrators and other payors address the challenges associated with the rising cost of inpatient hospital bills. The traditional ‘networks first’ approach to cost containment has evolved over time to include MVP and CVA, which provide payors access to greater discounts permitted by state-specific payment standards. In this session, we’ll take an in-depth look at how these products work to provide reasonable payment recommendations, and have an open discussion about the perception of ‘noise’ around the products. We’ll include actual numbers in each state and examples of how some payors are using the products to achieve a competitive advantage.