Speakers & Sessions

“Great speaker content across a diverse topic spectrum, in both the general session and breakout sessions.”

General Session Speakers


Alex Sun joined Mitchell in 2001 and currently serves as the company’s President and Chief Executive Officer, guiding the company’s strategy and day-to-day operations. Prior to this appointment, Alex served as President and Chief Financial Officer until 2008. With a vision for serving the broader claims technology needs for the Property and Casualty claims and collision repair industries, Alex has led the company’s expansion to achieve unparalleled breadth of technology, connectivity, and information service offerings.

Prior to joining Mitchell, Alex served as the Chief Financial Officer and Vice President of Finance and Administration for an enterprise software company (now part of The SAS Institute), with oversight of worldwide finance, legal, human resources, information systems, and facilities. Alex also spent approximately ten years with Merrill Lynch & Co., finally serving as Vice President in the Investment Banking Division, where he was responsible for providing corporate finance and strategic advisory services to financial services companies.

Read the latest Blog from our President & CEO.

Glenn Shapiro is chief claims officer for the Allstate Insurance Company and a member of the Allstate Personal Lines senior leadership team. He is responsible for the largest employee group at Allstate, overseeing 16,000+ employees countrywide who handle more than 7 million claims annually.

Prior to joining Allstate in 2016, Shapiro was executive vice president and chief claims officer for Liberty Mutual Commercial Insurance. He originally joined Liberty Mutual in 2010 as chief claims officer of Safeco Insurance, a Liberty Mutual company.

Shapiro has over 26 years leading claim groups in the insurance industry, He has held a number of key leadership positions in strategy and operations. He also has led several transformations and been at the forefront of bringing predictive modeling and analytics to claims.

Shapiro received his bachelor’s degree in business administration from Bryant University and holds CPCU, CLU and ChFC designations.

Mike is the CEO of Tomorrow, a global consultancy on designing companies for the 21st century. He advises leaders on how to thrive in the current era of disruptive technological change.  A true global nomad, Mike travels over 300 days a year worldwide, researching trends, collecting innovation case studies and presenting on the future of business.

Mike’s clients include many of the global Fortune 500, and as a sought-after keynote speaker he regularly shares the stage with world leaders and business icons alike.  Mike previously founded Jupiter Research in Australia, and has also held senior strategy roles at News Corporation in the Asia Pacific Region.

Mike’s best-selling book “Futuretainment”, published by Phaidon was the winner of the design award by the Art Director’s Club in New York. Mike’s latest book is “The Dictionary Of Dangerous Ideas”. Each week he interviews provocative thinkers, innovators and troublemakers on his weekly podcast, Between Worlds.

Breakout Sessions


In our business segment-focused breakout sessions, Mitchell’s subject matter experts will share the latest information and insights into auto casualty, workers’ compensation, auto physical damage and pharmacy.

Joint Session

From FNOL to Settlement: The Power of Integrated Physical Damage and Bodily Injury Data Analytics

Insurers must have access to information early and often throughout the claim lifecycle—it promotes good decision making and is essential to effectively adjudicate auto physical damage and injury claims. An integrated, end-to-end approach that uses automated analytics and predictive models is critical to staying ahead of the competition.

In this session, Mitchell experts will demonstrate how using every data source, from mobile FNOL to injury resolution, promotes efficient and accurate outcomes; how gathering and analyzing the right data at FNOL sets a claim on the right course; and how that data assists with triaging to ensure efficient claim handling. Attendees will learn how a holistic view of the claims process, starting with early insights, can help drive better claim outcomes.

Auto Physical Damage

Performance via APD Insights: Improving Your Business with Analytics

Given the growth of claims frequency, the impact of advanced vehicle materials on repairability, and the explosive growth of technology on today’s vehicles, there is a new demand for turning APD analytics into actions.

In this session, you will learn how Mitchell’s deep understanding of the industry, along with new and advanced analytics tools, can help you identify and capitalize on areas of opportunity, while gaining a better understanding of how Mitchell’s innovative data analytics platforms and claims performance consulting can improve your bottom line.

Industry Game-Changers and the APD Solution Roadmap

It is a period of unprecedented change in APD. We’ve surveyed the experts from insurance carriers, collision repairers, OEMs, and key partners, for solution drivers impacting Mitchell customers in 2017 and beyond.

In this session, we will review and analyze significant macro trends such as consumer self-service, mobile adoption, connected and more-sophisticated vehicles, efficient network management, safety and proper repair procedures. We will then discuss product direction and review the exciting enhancements and new solutions Mitchell is bringing to market, to empower our customers and partners to be strategically positioned, as well as to respond better to this massive wave of change.

The New Repair Network—2018 and Beyond

With over 100 million lines of code – more than a Boeing 787 Dreamliner – today’s cars are among the most sophisticated machines on the planet. Repair facilities must perform proper, safe and cost-effective repairs – profitably and within tight cycle times. The next generation of repair networks requires vehicles be dispatched to a location with the equipment, facilities, capacity and trained staff to perform highly specialized repairs.

In this session, you will learn how the complexity of today’s vehicles is influencing our industry; what Mitchell is doing to help ensure proper, safe and cost-effective repairs; and how Mitchell’s APD product suite delivers the solutions that improve our customers’ performance.

Auto Casualty Solutions

Auto Casualty: Efficient, Effective End-to-end Claims Processing

In today’s auto casualty market, insurance carriers have a lot on their minds, from increasing severity and complexity to increasing medical costs. In order to address the many different variables related to auto casualty first and third party claims—and to help contain costs and improve process efficiencies— insurance carriers should take a step back and consider the end-to-end claim journey.

In this session, a team of Mitchell experts will share how our auto casualty solutions are solving for different industry challenges by integrating data and analytics for more effective claims processing. Attendees will also get a glimpse of how Mitchell’s solutions are evolving to meet these industry challenges.

Property and Casualty Industry Trends and the Move toward Value-Based Healthcare

The P&C industry is incredibly dynamic – new legislation, regulations and healthcare reforms are driving big changes, and severity trends are in flux.

In this session, moderator and Mitchell casualty compliance expert, Michele Hibbert-Iacobacci, will deliver a top-line interview of the current industry landscape, including key states to watch. In addition, a panel of industry experts and insiders will share their perspectives on what’s hot in the property and casualty industry; how state and national severity trends are affecting different lines of businesses; the impact of current economic changes; and what the move toward value-based healthcare means. Attendees will gain a better understanding of how national and state trends may affect their business.

What is Artificial Intelligence Anyway? A Tech Talk for Anyone

The insurance industry is buzzing about advanced data and analytics: artificial intelligence, machine learning, chat bots, deep learning and more. Though these complex technologies are predicted to transform the industry – and have begun to do so already – they can be complicated to understand. In this session, a Mitchell data scientist will break down the technology behind artificial intelligence and more, while also sharing insights into real-world, practical applications.

Pharmacy Solutions

High Time for Change? The Impact and Considerations for Medical Marijuana

Medical marijuana continues to be high on the list of budding concerns for insurers. We are seeing a rise in the legalization of medical marijuana across the states, and with it comes interesting implications for the property and casualty industry. What should insurers take into account today and in the future?

In this session, we will discuss key issues your organization should take into account, including: coverage of the drug under current state and federal regulations, legal issues and precedents, clinical issues related to the drug’s efficacy, consistency, dose and use cases. We will also discuss the impact the current administration may have and considerations for your organization’s marijuana policies.

Workers' Compensation Solutions

 

Workers’ Comp: The Advancement of Today and the Journey to Tomorrow

From increasing medical costs to greater regulatory complexity, industry challenges affect each step of the workers’ compensation claim workflow. In order to address these trends, every aspect of the claims processing environment must adapt, and ultimately, get smarter. In this session, our panel of Mitchell experts will share the current and future functionality of our solutions while explaining how deeper system and data integration throughout the path of a workers’ comp claim is solving various industry challenges—and starting to make the full view of a claim a reality. Attendees will learn how to strengthen claims process efficiencies now and gain insight into the smarter solutions to come.

Property and Casualty Industry Trends and the Move toward Value-Based Healthcare

The P&C industry is incredibly dynamic – new legislation, regulations and healthcare reforms are driving big changes, and severity trends are in flux. In this session, moderator and Mitchell casualty compliance expert, Michele Hibbert-Iacobacci, will deliver a top-line interview of the current industry landscape, including key states to watch. In addition, a panel of industry experts and insiders will share their perspectives on what’s hot in the property and casualty industry; how state and national severity trends are affecting different lines of businesses; the impact of current economic changes; and what the move toward value-based healthcare means. Attendees will gain a better understanding of how national and state trends may affect their business.

What is Artificial Intelligence Anyway? A Tech Talk for Anyone

The insurance industry is buzzing about advanced data and analytics: artificial intelligence, machine learning, chat bots, deep learning and more. Though these complex technologies are predicted to transform the industry – and have begun to do so already – they can be complicated to understand. In this session, a Mitchell data scientist will break down the technology behind artificial intelligence and more, while also sharing insights into real-world, practical applications.

New This Year: Expert Hours & Diamond Sponsor Giveaway Experience

Wednesday, October 18, 2017

3:15 pm–5:00 pm

Demo Lounge | Arizona Ballroom 8–12

Following the sessions on Wednesday afternoon, we will be featuring Expert Hours in the Demo Lounge. New for 2017, this exclusive one-on-one time with our product leaders will allow you to dive deeper into the issues that matter most to you, while also featuring the latest solutions and emerging technologies. Did you hear something intriguing in a breakout session you want to find out more about? This is your time to get personalized content. Join Mitchell product experts to receive hands-on, in-depth product information directly from those who are creating them!

Also new this year, we will utilize this designated time to feature our Diamond Sponsor Giveaway experience. Please make sure you visit the Demo Lounge during this time to experience what Mitchell and Prime Health Services have in store for you.

You won’t want to miss this opportunity to connect!