The Consumer and the Connected Car—What’s Reality?

Presenters: Chris Bainer, Director Product Management, Auto Physical Damage, Mitchell
Debbie Day, Executive Vice President, General Manager, Auto Physical Damage, Mitchell
John Eck, Collision Manager, Wholesale Dealer Channel General Motors Customer Care & Aftersales
With digital technology at the center of people’s lives, auto makers’ and mobile technology manufacturers’ paths are converging. Between voice recognition, artificial intelligence and autonomous driving, new connected vehicle services are being introduced at every turn. Yet 44 percent of consumers have never heard of a connected car, another 42 percent have heard of them but are not familiar with what they do. There’s no shortage of opinion around what the future holds for connected vehicles. But what do consumers really want? This session will provide the top trends carriers, repairers, and OEMs are experiencing as they pursue connected car strategies with the consumer.

Freedom 2.0—Claims Automation and Mitchell’s Intelligent Open Platform

Presenter: Olivier Baudoux, Senior Vice President, Product Management, Auto Physical Damage, Mitchell
The insurance industry is undergoing a profound digital transformation thanks to machine learning technologies. NetGuru reports that artificial intelligence-enabled solutions can deliver 1000X the speed, 50% more straight-through processing, and up to 98% improved accuracy over human counterparts, yet, there remains a lack of real delivery to true automated estimating. In this session, Olivier Baudoux, Head of Product and Artificial Intelligence, will introduce the evolution of the Freedom platform—Freedom 2.0—and Mitchell’s claims automation break-through, the Mitchell Intelligent Open Platform™, which allows for your choice of partners and leveraging your proprietary assets. Baudoux, along with machine learning and computer vision experts, will provide attendees with a transformative, yet realistic view of the current state of automation, and set proper expectations for what 2020 has in store.

Defining a ‘Proper & Safe Repair’ in 2019 and Beyond

Presenters: Scott Baierl, Vice President of Engineering, Auto Physical Damage, Mitchell
Kenny Crumpler, Senior Product Manager, Auto Physical Damage, Mitchell
Jerry Gastineau, Director, Content Management and Development, Auto Physical Damage, Mitchell
Jack Rozint, Senior Vice President, Collision Repair Sales & Services, Mitchell
Consumer demand and CAFÉ standards are driving unprecedented evolution of vehicle technology and complexity. Repairers must deal with ever-increasing demands on their facility, equipment and staff to properly repair today’s vehicles. The latest tools, applications, and processes are needed to efficiently and profitably repair today’s complex vehicles. This session explores the end-to-end repair process and showcases the industry’s most advanced technology to support proper and safe repairs consistent with OEM repair procedures. You’ll also learn how Mitchell has created the first platform that not only supports efficient repair processes and outstanding consumer service, but actually produces metrics and KPIs related to proper and safe repair. Take away new insights into why the estimate is no longer the critical document in the claims and repair process and how Mitchell’s Freedom Platform manages the new critical document—the Repair Plan.

Auto Physical Damage Industry Trends

Presenters: Ryan Mandell, Director, Claims Performance, Auto Physical Damage, Mitchell
Nate Raskin, Senior Manager, Product Management, Auto Physical Damage, Mitchell
A recent McKinsey and Company article stated that “the levels of disruption coming over the next dozen years in the automotive industry are likely to exceed those of the previous 50 or more.” This wave of disruption is impacting all aspects of the automotive value stream from mobility and consumer preferences to the technology embedded in modern vehicles and the equipment needed to properly repair them. It is critical to understand how these forces of disruption will impact your business today and in the near future. This session will provide an in-depth look at the trends shaping the collision repair landscape and the influence these trends have on accident frequency and severity. You will also learn about changes in the world of claims and the strategies being employed to provide consumers with a more efficient and positive experience.

2020 Vision—The Future of the Insurance Workplace

Presenters: Erica Fichter, Senior Vice President, Medical Management and Accident and Health, Broadspire
Craig Orraj, Head of Business Insurance, Claims, Farmers Insurance
Nina Smith, Executive Vice President and General Manager, Casualty Solutions Group , Mitchell
Brian Vogelsang, Senior Director, Product Management, Qualcomm Technologies, Inc.
The insurance industry workforce is changing. Within the past seven years, the number of workers aged 55 and older has increased by 74 percent. In the next few years, 400,000 insurance professionals are expected to retire. As younger workers enter the industry, claims organizations need to find solutions like effective training programs and innovative technologies, to keep their operations up-to-date in the digital age. This session features three short presentations from industry experts on the future of the insurance workplace and workforce.

Pharmacy Matters—Three Emerging Issues Impacting Clinical Claims Management Today

Presenter: Dr. Mitch Freeman, Pharm.D., VP and Chief Clinical Officer, Pharmacy Solutions, Mitchell
Your clinical program is an essential part of overall claims management. What do you need to know to successfully manage challenges like opioids and medical marijuana? Mitchell’s Chief Clinical Officer, Dr. Mitch Freeman, PharmD. will explore three emerging clinical issues that could be impacting your claims. Learn how these issues affect workers’ compensation and identify best practices for mitigating their impact to up-level your clinical program.

Beyond Opioids—Alternative Approaches to Pain Management

Presenters: Dr. Mitch Freeman, Pharm.D., Vice President and Chief Clinical Officer, Pharmacy Solutions, Mitchell
Jim Harris, Vice President, Analytics and Reporting, Genex
Helen Froehlich, Vice President, Case Management, Genex
An estimated 50 million U.S. adults suffer from chronic pain, and the opioid crisis continues to impact communities across the nation. How can the workers’ compensation industry positively influence these two issues? This panel will discuss approaches to pain management, including options beyond opioids, like medical management and medical marijuana. You will leave this session with a better understanding of chronic pain, the opioid crisis and potential alternative options for managing pain.

Compliance Connection—Key States to Watch in Workers’ Comp

Presenters: Brian Allen, Vice President of Government Affairs, Pharmacy Solutions, Mitchell
Michele Hibbert-Iacobacci, Senior Vice President, Regulatory Compliance Management, Casualty Solutions Group, Mitchell
It can be hard to keep up with the number of workers’ compensation bills that have been proposed and passed in each U.S. state so far this year. What major changes do you need to know about and prepare for? In this session, we’ll explore the incredibly dynamic workers’ compensation landscape, from opioid limit laws to fee schedules. You will gain valuable insight into key issues dominating legislatures and applicable knowledge to keep your programs compliant.

Assured Research—Top Workers’ Comp Trends to Know

Presenters: William Wit, President, Assured Research
Staying on top of national and state property and casualty industry trends is imperative to helping your organization thrive. Leading research and advisory firm, Assured Research will take a deep dive into trends and issues facing the workers’ compensation industry. You will gain insights to prepare your company to make better, more informed, operational decisions.

Delayed Return to Work—What Are You Missing?

Moderator: Ron Skrocki, Senior Vice President, Product Management and Development, Genex Services
Dr. Mitch Freeman, Pharm.D., Vice President and Chief Clinical Officer, Pharmacy Solutions, Mitchell
Helen Froehlich, Vice President, Case Management, Genex Services
Jim Harris, Vice President, Analytics and Reporting, Genex Services
When there’s a return-to-work delay, practitioners often look for problems that occurred during the course of treatment. However, to find the real problem, you may have to go back a little further in the recovery plan. Improving often-overlooked elements in the treatment plan—access to care, psychosocial factors and co-morbidities, early case management intervention and best practice guidelines—can help prevent or reduce delays in return to work. This session uses real-life case studies to explore ways to reduce return-to-work delays, develop strategies to help reduce claim costs, and get injured employees back to their jobs.

Beyond Opioids—Alternative Approaches to Pain Management

Moderator: Shelley Callahan, Marketing Director, Pharmacy Solutions, Mitchell
Dr. Mitch Freeman, Pharm.D., Vice President and Chief Clinical Officer, Pharmacy Solutions, Mitchell
Helen Froehlich, Vice President, Case Management, Genex Services
An estimated 50 million U.S. adults suffer from chronic pain, and the opioid crisis continues to impact communities across the nation. How can the workers’ compensation industry positively influence these two issues? This panel will discuss approaches to pain management, including options beyond opioids, like medical management and medical marijuana. You will leave this session with a better understanding of chronic pain, the opioid crisis and potential alternative options for managing pain.

Severity, Frequency and Claim Costs; How to Address Current Workers’ Comp Market Trends

Presenters: Michele Hibbert-Iacobacci, Senior Vice President, Regulatory Compliance Management, Casualty Solutions Group, Mitchell
Rebecca Morgan, Director, Casualty Product Marketing, Mitchell
Over the past 10 years, workers’ compensation claim frequency has been steadily decreasing, but at the same time, severity has been on the rise—generally outpacing the decline in frequency. As the market continues to face these changes and challenges, claims organizations need to understand the trends and find technology, workflow and other solutions to help manage rising costs. You will learn more about the current trends in the workers’ compensation market and take away tactics and best practices to address these challenges.