Mike Fiato is the Executive Vice President and Chief Claims Officer for Global Retail Markets U.S. Claims at Liberty Mutual Insurance.

He is responsible for running the GRM U.S. Claims organization, including oversight of nearly 9,000 employees across the Personal Lines Auto Physical Damage, Property and Casualty lines of business. Additionally, he oversees small commercial business insurance and the Claims functional support teams.

Mike joined Liberty Mutual in April of 2017 and is based in Boston. Prior to joining Liberty Mutual, Mike spent over 25 years at Progressive Insurance where his last role was Claims General Manager.

He earned his bachelor’s degree from State University of New York College at Brockport, his M.S. in Labor & Industrial Relations from University of Rhode Island, and his Juris Doctor degree from Suffolk University Law School.

Rebecca Morgan is Senior Director of Product Management for Mitchell’s Casualty Solutions Group, where her teams are responsible for both medical bill review and claims reporting software. With more than 20 years of experience in software engineering in the workers’ compensation industry, Rebecca is on the front lines in the industry-wide effort to automate claims. In this session, inspired by technical trends across the enterprise, Rebecca will explore several strategies to consider implementing automation in claims processes.

Born and raised in Caracas, Venezuela, Michelle Poler is a creative and passionate social entrepreneur, keynote speaker, fear-facer, and branding strategist. She is the Founder of Hello Fears, a social movement that has reached more than 70 million people worldwide and has empowered thousands to step outside their comfort zones and tap into their full potential. Michelle is also the creator of the project 100 Days without Fear. Michelle’s humorous and inspiring speaking style has been captivating audiences across the globe. She has spoken at TEDx, Google, Yum Brands, Facebook, Wells Fargo, ESPN, Netflix, Procter and Gamble, Microsoft, Toyota, and many more.

Each year, Mitchell President and CEO, Alex Sun, brings his insightful and entertaining speaking style to the mPower main stage. This year, Alex will explore emerging trends, both in technology and in the world at large, and what this means for the Property and Casualty and collision repair industries and risk management professionals. Look for lessons learned from other industries and insights to inform decision making in this new age. As always, the keynote promises to be a thought-provoking and visually dynamic exploration of today’s top-of-mind issues.

Qualcomm—a company that’s committed to inventing breakthrough technologies for an intelligently connected future—is laying the foundation for the convergence of 5G, AI and VR/AR (virtual and augmented realities) to deliver a new immersive experience that will impact everyone in their everyday lives. This new immersive experience will change the way we communicate, collaborate, learn and consume content. Hugo Swart, Head of XR (AR/VR) at Qualcomm Technologies, Inc. will speak about Qualcomm’s historical role and upcoming vision for 5G, AI and XR and how these cutting-edge technological advancements in conjunction with broad tech industry support will transform and impact the way the world connects and communicates.